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Problems with an Order?

 
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bradmurray
Site Admin


Joined: 19 Oct 2007
Posts: 19
Location: NJ
PostPosted: Wed Oct 24, 2007 3:59 pm    Post subject: Problems with an Order? Reply with quote
This is not the place to ask questions about individual order problems. If you are in need of Customer Service please click here

Brad
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BizzLG



Joined: 31 Jan 2008
Posts: 3
PostPosted: Thu Jan 31, 2008 3:30 pm    Post subject: In dire need... Reply with quote
of HELP!!!!!

I have or so the DotPhoto site tells me I don't have an account. Back in Sept. I ordered Some photo mailers. They never came, so I ordered them again. 2 weeks later I have two envelopes full of mailers!! So I attempted to send one back, it returned to me. So I had ordered 5 mailers for 5 rolls of film I had. I sent them in and still have not received an e-mail stating they have been uploaded nor are they posted on my account. (Which is wierd that I can log into it and then I go into my order history, it says I don't have an account) Then on my bank statement it shows that you didn't even bill me then for the two until November. I sent numerous reports on your Contact Us and Customer support on-line, NO ANSWER!!! Evil or Very Mad
I finally found some number for DotPhoto and still no returned phone call! I would really appreciate some response. Thank you. I have no other way apparently to talk to someone about my issue. The order numbers from my mailers are 5396 and 6031.
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BizzLG



Joined: 31 Jan 2008
Posts: 3
PostPosted: Thu Jan 31, 2008 3:30 pm    Post subject: In dire need... Reply with quote
of HELP!!!!!

I have or so the DotPhoto site tells me I don't have an account. Back in Sept. I ordered Some photo mailers. They never came, so I ordered them again. 2 weeks later I have two envelopes full of mailers!! So I attempted to send one back, it returned to me. So I had ordered 5 mailers for 5 rolls of film I had. I sent them in and still have not received an e-mail stating they have been uploaded nor are they posted on my account. (Which is wierd that I can log into it and then I go into my order history, it says I don't have an account) Then on my bank statement it shows that you didn't even bill me then for the two until November. I sent numerous reports on your Contact Us and Customer support on-line, NO ANSWER!!! Evil or Very Mad
I finally found some number for DotPhoto and still no returned phone call! I would really appreciate some response. Thank you. I have no other way apparently to talk to someone about my issue. The order numbers from my mailers are 5396 and 6031.
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bradmurray
Site Admin


Joined: 19 Oct 2007
Posts: 19
Location: NJ
PostPosted: Fri Feb 01, 2008 4:05 pm    Post subject: Re: In dire need... Reply with quote
I have forwarded your issue to support
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BizzLG



Joined: 31 Jan 2008
Posts: 3
PostPosted: Sun Feb 17, 2008 3:41 am    Post subject: Re: In Dire Need Reply with quote
Thank you. And one last question, how will I be contacted, and is there a better way for me to talk with someone to resolve this issue??
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bradmurray
Site Admin


Joined: 19 Oct 2007
Posts: 19
Location: NJ
PostPosted: Sun Feb 17, 2008 9:56 am    Post subject: Reply with quote
From looking at your account I can see that you have film rolls uploaded on 1/18, but you have not visited since they were uploaded.
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